Wednesday, September 3, 2008

What Happened to Customer Service?

It's almost that time again! The Christmas shopping rush is about to begin. Stores are already putting out their holiday items and decorations. We've somehow bypassed Halloween and Thanksgiving Day here in the US to target one of the most commercial holidays that exists. The problem I have isn't that stores are rapidly feeding the upcoming frenzy, but the lack of proper customer service that accompanies it. Many of the workers are part time and new to the store and can't answer simple questions. If you have a problem with an item it's hard to get it replaced or your money back. I've eaten at restaurants where my food was cold by the time I got it, my order was messed up entirely, and in one case the waitress actually lost my credit card (thankfully another patron found it and turned it in). And none of those places offered any type of consolation for what happened, just an insincere apology.

Now, we ate at a great restaurant one day in Denton with friends and somehow our order was misplaced and it was an hour before we got to eat! We were enjoying time with friends and chatting but Aidan was getting restless. The waitress brought him out some milk for free, and the manager comped most of our meal...and we never even complained! Talk about service! We weren't upset by it, we weren't complaining about it, and yet they felt the need to be proactive and take care of us. We love this restaurant and of course we'll eat there again. But, the lesson is one about customer service in today's society.

Because it is so important for my customers to have a satisfying shopping experience, I am completely proactive when things don't go as planned. I take pride in the fact that I will do whatever it takes (within reason) to make you happy. You aren't my customers, you're my friends. If you've ever ordered from the boutique, I hope you had an enjoyable experience. We have a guestbook page and we appreciate the wonderful comments we've received. If at any time you are unhappy with your service, please call us directly at 1-888-548-7641 or email and we'll take care of you. That's our pledge.

Oh! And if you are one of the millions of people who are dreading the crowded shopping malls this holiday season, feel free to stay in your pjs and order from us online or over the phone! We can even box up your gift for you and your shopping is done. Not sure what someone would want? We also carry gift certificates in varying denominations to make the pickiest person happy. Taking care of you is what we do, and it's what we enjoy doing.

Dreaming of a Snow White Holiday,

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